All ETDs from UAB

Advisory Committee Chair

Larry Hearld

Advisory Committee Members

Nancy Borkowski

Steve O'Connor

Richard Jackson

Document Type

Dissertation

Date of Award

2015

Degree Name by School

Executive Doctor of Science (DSc) School of Health Professions

Abstract

ABSTRACT Patient experience scores have become important indicators of value in healthcare. This study was the first of its kind to examine CEO gender, tenure, and education in relationship with patient experience scores and all other value based purchasing scores, such as outcome, efficiency, clinical process of care, and total performance scores. This study suggested that hospitals with certain types of CEOs may perform better with respect to patient experiences and other value based purchasing scores. The primary analysis of this study was to examine the impact of hospital CEO characteristics (tenure, education, gender) on patient experience scores. A supplementary analysis examined CEO characteristics (tenure, gender, education) in relationship with all other value based purchasing scores (outcome, efficiency, clinical process of care, and total performance). The study controlled for a broad spectrum of organizational and market characteristics. Univariate, bivariate, and multivariate analysis techniques were used for the purpose of statistical analysis. The OLS (ordinary least square) block modeling strategy examined both primary and supplementary relationships of dependent and independent variables. The most robust finding of this study was related to gender. Specifically, those hospitals led by female CEOs were associated with significantly higher patient experience scores and other value based purchasing scores. Findings from this study open new doors for future research of CEO attributes in the healthcare industry and will provide useful insights for the recruitment and selection processes used by hospital boards and other executive recruiters that are interested in hiring CEOs who will improve patient experience and other value based purchasing scores. Therefore, the study provides important information for identifying ways to improve patient experience and other value based purchasing scores in order to provide value.

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