Service quality, services marketing, and the health care consumer: A study assessing the dimensions of service quality and their influence on patient satisfaction and intentions to return.

Authors

Stephen James O'Connor, University of Alabama at Birmingham

Document Type

Dissertation

Date of Award

1988

Recommended Citation

O'Connor, Stephen James, "Service quality, services marketing, and the health care consumer: A study assessing the dimensions of service quality and their influence on patient satisfaction and intentions to return." (1988). All ETDs from UAB. 5686.
https://digitalcommons.library.uab.edu/etd-collection/5686